Rental Guide & Help Center
All the answers you need: from booking, pickup, and usage, to return procedures and emergency protocols.
Quick Summary (TL;DR)
- 24 hours = 1 rental day, starting from pickup time.
- Over 4 hours late = 1 extra day (Less than 4 hours charged hourly).
- Return with full tank otherwise actual difference + service fee applies.
- In an emergency, call 098-749-7057 and take photos of the scene.
Required Documents for Renting
Renting with SIAM.RENT is super easy! Just 3 documents needed:
1. Driving License
2. ID Card / Passport
3. Credit Card
- Payment methods: Cash, Bank Transfer, Credit Card (card fees may apply).
- Deposit refunded within 24–48 hrs after successful vehicle inspection.
All cars include basic insurance. Excess liability is stated in the contract. You can choose to buy Reduced/Zero Excess during booking.
Returning the Car
Transparent and easy-to-understand time calculation.
- 🏁 Return at the appointed location
- ⛽ Refuel to full tank (or same level as received)
- 🔍 Joint vehicle condition check
- 📝 Sign the return form
Prohibitions & Fines
For safety and insurance compliance.
- ❌ NO Smoking inside the vehicle.
- ❌ NO Hazardous/Illegal materials.
- ❌ NO Driving in restricted/off-road areas not covered by insurance.
- ❌ NO Modifying/removing vehicle parts.
What to do in case of an Accident
Follow these 4 steps to minimize risk and ensure a smooth claim process.
Fuel Refill Service Fees
Fine rates depend on car type and missing fuel amount, calculated based on fuel prices on the return day plus a management fee.
Booking Changes
If you wish to change or modify dates, times, or pickup/return locations, including extending rental or cancelling a booking...
Please notify our admin directly via LINE only, so we can accurately verify and update your booking information.